Ongoing engineering support
DZ Support+
Direct access to infrastructure engineers who understand your environment.
This is not a help desk. It's an ongoing engineering relationship.
DZ Support+ is a structured, ongoing support model designed for teams that need consistent access to experienced engineers.
Instead of reactive, ticket-based support, you work directly with DZ engineers who understand your environment and can provide guidance, troubleshooting, and ongoing optimization.
Our team supports storage, compute, networking, and cloud environments — drawing on real-world experience across production systems.
What's included.
You'll work directly with engineers — no ticket routing, no escalation delays.
- 8 hours
- Dedicated professional service hours each month
- Priority access
- Direct line to engineering resources
- Named advisor
- A technical advisor who knows your environment
- Slack + email
- Dedicated channel and direct email access
- Monthly review
- Advisory and review session every month
- Quarterly review
- Performance and optimization deep dive
- 20% discount
- On additional professional services
- Monthly billing
- Flexible, predictable, no long lock-in
How it works.
Support+ is designed to fit into your existing environment. You have consistent access to the same team, with context on your environment.
Use it for
- 01Troubleshooting issues as they arise
- 02Planning infrastructure upgrades
- 03Staff augmentation & technical escalation
- 04Validating designs before deployment
- 05Ongoing optimization and performance tuning
- 06Technical assessment & needs analysis
Built for teams that need continuity.
Designed for
- Teams that need ongoing technical support and guidance
- Organizations that want reliable escalation pathways
- Environments where infrastructure must run without guesswork
Particularly valuable for teams that
- Have internal IT but need deeper infrastructure expertise
- Want predictable support costs & monthly billing
- Need a consistent partner rather than ad hoc support
Additional resources.
Download detailed information about DZ Support+ to share with your team or review at your own pace.
DZ Support+ Introduction
Complete overview of the Support+ model, how it works, and what's included in your monthly engagement.
Choosing the Right Service Model
Guidance on when to use Support+ versus project-based services, and how to combine both for maximum value.
Support+ FAQ
Frequently asked questions about pricing, engagement structure, response times, and technical scope.
Get consistent access to the support you actually need.
Let's discuss how Support+ fits your environment and technical requirements.